Water Quality
View the 2023 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption [Misty Valley Pkwy] on [4-29-25] @ [8 AM]
Posted on: Fri Apr 25th, 2025 at 02:37 PM
This is a City of Asheville Water Notification of a Scheduled Water Interruption that will occur at [Misty Valley Pkwy] on [Tuesday 4-29-25]. In the [South] District, the affected areas are [Misty Valley Pkwy and Surrounding areas]. This shutdown is scheduled for [Tuesday 4-29-25] from [8AM] to [11PM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link AVL Alert Signup For more information please contact the Distribution Operations office at 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: [SH] Number Affected [266]
Scheduled Water Interruption Kingsgate Rd 4/29/25 @ 8AM
Posted on: Wed Apr 23rd, 2025 at 03:55 PM
This is a City of Asheville Water Notification of a Scheduled Water Interruption that will occur at Kingsgate Road on Tuesday April 29, 2025. In the East District, the affected areas are Fairway Drive from Milton Way to Kensington Drive, Canterbury Road, Kingsgate Road, Hampden Road to Beverly Road. This shutdown is scheduled for Tuesday April 29 2025 from 8 AM to 5 PM. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link AVL Alert Signup For more information please contact the Distribution Operations office at 259-5975 Monday through Friday from 8 AM to 5 PM.
Potential Low Pressure/No Water/ Discolored Water @ [Mulberry dr] on [4/24/2025] @ [9:00am]
Posted on: Thu Apr 24th, 2025 at 07:49 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April, Twenty fourth, twenty twenty five at nine o'clock am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [From intersection of Mulberry dr to 20 Mulberry dr] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ [33 Monroe Creek Boulevard] on [May 7, 2025] @ [8:30 am]
Posted on: Wed May 7th, 2025 at 07:45 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [May 7, 2025 8:30 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [33 Monroe Creek Boulevard] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ [201 Clingman Avenue Extension] on [May 7, 2025] @ [8 am]
Posted on: Wed May 7th, 2025 at 07:36 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [May 7, 2025 8 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [201 Clingman Avenue Extension] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water @ 2985 Riverside Drive and Surrounding area on May 1, 2025 @ 10:30 am.
Posted on: Thu May 1st, 2025 at 10:33 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [May 1, 2025 is complete at 2985 Riverside Drive. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 82 Sleepy Hollow Drive on May 1, 2025 @ 8:12 AM
Posted on: Thu May 1st, 2025 at 08:14 AM
This is a City of Asheville Water Department notification for water distribution work occurring on May 1, 2025 @ 8:12 AM This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, Sleepy Hollow Drive. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 2985 Riverside Drive and Surrounding area on May 1, 2025 @ 5:00 am.
Posted on: Thu May 1st, 2025 at 05:08 AM
This is a City of Asheville Water Department notification for water distribution work occurring on May 1, 2025 at 5:00 am This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, 2985 Riverside Drive and Surrounding area. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Turnberry Court and Surrounding areas on April 30, 2025 @ 3:30 PM
Posted on: Wed Apr 30th, 2025 at 03:35 PM
This is a City of Asheville Water Department notification for water distribution work occurring on April 30, 2025 at 3:30 PM This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, Turnberry Court and Surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [1092 West Chapel Road] [April 30, 2025] @ [11 am]
Posted on: Wed Apr 30th, 2025 at 10:59 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 30, 2025] is complete at [1092 West Chapel Road]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [1092 West Chapel Road] on [April 30, 2025] @ [9 am]
Posted on: Wed Apr 30th, 2025 at 08:24 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 30, 2025 9 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [1092 West Chapel Road] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [LOCATION] [DATE] @ [TIME]
Posted on: Tue Apr 29th, 2025 at 01:06 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on April Twenty ninth 2025. 11:22 AM. is complete at [Turnberry place]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [Turnberry Place] on [April Twenty ninth 2025] @ [11:21 AM]
Posted on: Tue Apr 29th, 2025 at 11:27 AM
This is a City of Asheville Water Department notification for water distribution work occurring on April Twenty ninth 2025. 11:22 AM. This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [Turnberry Place and Turnberry Drive]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [15 Page Avenue] [April 28, 2025] @ [10 am]
Posted on: Mon Apr 28th, 2025 at 10:00 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 28, 2025] is complete at [15 Page Avenue]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [15 Page Avenue] on [April 28, 2025] @ [8:30 am]
Posted on: Mon Apr 28th, 2025 at 08:16 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 28, 2025 8:30 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [15 Page Avenue] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [105 Sumner Drive] [April 25, 2025] @ [12 pm]
Posted on: Fri Apr 25th, 2025 at 12:14 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 25, 2025] is complete at [105 Sumner Drive]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Lift of Potential No Water/ Low Pressure/ Discolored Water [LOCATION] [DATE] @ [TIME]
Posted on: Fri Apr 25th, 2025 at 08:45 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on April Twenty third 2025 is complete at [Turnberry court]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [105 Sumner Drive] on [April 25, 2025] @ [9 am]
Posted on: Fri Apr 25th, 2025 at 08:43 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 25, 2025 9 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [105 Sumner Drive] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ [Mulberry dr] on [4/24/2025] @ [9:00am]
Posted on: Thu Apr 24th, 2025 at 07:49 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April, Twenty fourth, twenty twenty five at nine o'clock am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [From intersection of Mulberry dr to 20 Mulberry dr] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Update - Potential Low Pressure/NO Water/Discolored Water Notification [2 Turnberry court] [4/23/2025] @ [11:28am]
Posted on: Wed Apr 23rd, 2025 at 11:29 AM
This is a City of Asheville Water Department Update. The work occurring at [Turnberry court] on [April Twenty third 2025] is still in process. The affected areas are, [Turnberry court and Turnberry Drive]. We thank you for your patience and understanding if you are experiencing low to no water pressure and/or discolored water. The expected time of completion is April Twenty third 2025. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: [444] Sent BY: [cb]
There have been no Boil Water Notice notifications in the last 14 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
This document is for a Boil Water Advisory. For a Boil Water Notice, the Buncombe County Health Department may have additional requirements. View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday