Water quality and advisories

There have been no Scheduled Outage notifications in the last 14 days.

Water service returning to Laurel Ridge, Allen Mountain and parts of North Fork Right Fork Road

Posted on: Fri Oct 11th, 2024 at 03:16 PM

This advisory issued on Friday, October 4, 2024 by City of Asheville Customer Service The City of Asheville has completed repairs on the 8-inch water line at North Fork Water Treatment Plant, restoring water service to customers in Laurel Ridge, areas in the vicinity of North Fork Right Fork Road, and Allen Mountain. Tropical Storm Helene severely damaged the 8-inch line that serves these areas, along with the 24-inch and 36-inch main transmission lines that serve 80 percent of the City of Asheville. It is important to note that a boil water advisory remains in effect for customers whose water service is in the process of returning. If you plan to use water for drinking, cooking, or any other form of ingestion (including brushing teeth), please boil it vigorously for a minimum of one minute beforehand. The water straight out of the tap is safe for bathing and washing dishes. The boil water advisory will remain in effect until Water Resources rescinds it. There currently is no timetable for that. As service returns, pressure may fluctuate and/or air may be present in water lines. This could cause initial flow out of the tap to be sporadic. Water Resources thanks our customers for their patience while we continue to make progress on repairing our catastrophically damaged water system. City of Asheville Customer Service (828) 251-1122

City of Asheville Water System Pressure and Boil Water Advisory

Posted on: Fri Oct 11th, 2024 at 03:13 PM

This advisory issued on Friday, September 27, 2024 by City of Asheville Customer Service. The water consumers of City of Asheville Water Resources Department, in Buncombe County are experiencing periods of low pressure and outages in the distribution system due to weather conditions generated by Tropical Storm Helene. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. There is the potential for temporary loss of water service. Therefore, when water service is restored consumers who have electric power are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation). Those without power are advised to use bottled water for the purposes mentioned above. Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water. Water customers are strongly urged to conserve water whenever possible. This advisory remains in effect until further written notification is issued. City of Asheville Customer Service (828) 251-1122

City of Asheville Water System Pressure Advisory

Posted on: Fri Oct 11th, 2024 at 03:09 PM

This advisory was issued on Friday, September 27, 2024 by City of Asheville Customer Service The water consumers of City of Asheville Water Resources Department, in Buncombe County are experiencing periods of low pressure and outages in the distribution system due to weather conditions generated by Tropical Storm Helene. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. There is the potential for temporary loss of water service. Therefore, when water service is restored consumers who have electric power are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation). Those without power are advised to use bottled water for the purposes mentioned above. Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water. Water customers are strongly urged to conserve water whenever possible. This advisory remains in effect until further written notification is issued. City of Asheville Customer Service (828) 251-1122

There have been no Potential Low Pressure or No Water notifications in the last 14 days.

Boil Water Notice for Haw Creek Area and parts of Fairview October 12, 2024

Posted on: Sat Oct 12th, 2024 at 09:43 AM

This is a Boil Water Notice for City of Asheville water customers in the Haw Creek area and parts of Fairview. If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the Haw Creek area and parts of Fairview due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information ? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.

Boil Water Notice for City of Asheville customers in Eastern Buncombe County

Posted on: Fri Oct 11th, 2024 at 03:26 PM

This advisory issued on Friday, October 11, 2024 by City of Asheville Customer Service Mandatory City of Asheville Boil Water Notice This is a Boil Water Notice for City of Asheville Customers in the Eastern Part of Buncombe County (Black Mountain, Swannanoa and parts of East Asheville). If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the City of Asheville Water Customers in Eastern Buncombe County due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information ? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.

Boil Water Notice for City of Asheville customers in Eastern Buncombe County

Posted on: Fri Oct 11th, 2024 at 03:21 PM

This advisory issued on Friday, October 11, 2024 by City of Asheville Customer Service Mandatory City of Asheville Boil Water Notice This is a Boil Water Notice for City of Asheville Customers in the Eastern Part of Buncombe County (Black Mountain, Swannanoa and parts of East Asheville). If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the City of Asheville Water Customers in Eastern Buncombe County due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.